At Kimberly-Clark, we understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

Our goal is to provide dependable shipping services while keeping you informed throughout every stage of the delivery process.

Our Shipping Commitment

We work with trusted fulfillment centers and logistics partners to ensure every order is carefully prepared before shipment.

Our fulfillment process is designed to:

• Deliver quality household products safely
• Process orders accurately and efficiently
• Reduce unnecessary delays whenever possible
• Provide reliable shipping updates from dispatch to delivery

Each order is inspected before leaving our fulfillment facility to help ensure it arrives in excellent condition.

1. Order Processing

Once your purchase has been confirmed, our fulfillment team begins preparing your order.

Standard Processing Time

Orders are generally processed within 2–4 business days.

This includes:

• Order verification
• Inventory confirmation
• Quality inspection
• Secure packaging
• Shipment preparation

High-Volume Periods

During holidays, promotional campaigns, or other busy shopping seasons, processing may require up to 5 business days.

Orders are processed Monday through Friday, excluding major U.S. holidays.

2. Shipping Charges

A flat shipping rate of $5.99 USD applies to all orders.

Shipping fees are calculated during checkout and displayed before payment is completed.

3. Estimated Delivery Schedule

Delivery estimates depend on the destination country and local transportation networks.

Please note that these delivery estimates are provided as guidelines and cannot be guaranteed.

Unexpected weather conditions, customs inspections, transportation disruptions, or carrier delays may occasionally affect transit times.

4. Shipment Tracking

After your order has been dispatched, you'll receive a shipping confirmation containing your tracking information.

Please note:

• Tracking information may take 1–3 business days to become active.
• Carriers sometimes update tracking information in batches.
• Temporary pauses in tracking do not necessarily indicate that your shipment has stopped moving.

You may continue monitoring your shipment using the tracking information provided in your shipping confirmation.

5. Customs & International Deliveries

International shipments may be subject to local customs regulations.

Depending on your country's import requirements, additional charges such as:

• Customs duties
• Import taxes
• Government processing fees

may be collected by local authorities.

These charges are determined by the destination country and remain the responsibility of the customer where applicable.

6. Changes or Cancellations

If you need to update your shipping address or request cancellation, please contact us as soon as possible after placing your order.

Requests submitted within 12 hours of purchase have the greatest chance of being accommodated.

Once an order has entered packing or shipping, modifications may no longer be possible.

7. Damaged or Missing Orders

Your satisfaction is important to us.

Damaged Deliveries

If your package arrives damaged, please contact us within 72 hours after delivery.

To help us review your request, please provide:

• Your order number
• Photos of the damaged product
• Photos of the shipping carton and packaging

Once reviewed, we'll determine the most appropriate resolution.

Lost Shipments

If the shipping carrier confirms that your package has been lost during transit, we'll work with you to arrange a suitable replacement whenever applicable.

Need Shipping Assistance?

If you have questions regarding shipping, tracking information, delivery estimates, or order status, our customer support team is always happy to assist.

Kimberly-Clark

Coosa Pines Childers

Ashville, AL 35953

United States

Phone: (256) 378-2406

Website: www.kimberly-clark.com

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing Kimberly-Clark.

We appreciate your trust and remain committed to delivering quality household products with dependable service from the moment you place your order until it arrives safely at your door.