Return & Refund Policy

At Kimberly-Clark, we want every customer to shop with confidence. If something isn't right with your purchase, we're committed to providing a fair and straightforward return process.

Please review the information below to understand our policies regarding returns, exchanges, and refunds.

1. Return Eligibility

Most products purchased through our website may be returned within 30 calendar days from the date of delivery.

To qualify for a return, items must meet the following conditions:

Unused and in original condition
Returned with original packaging whenever possible
Free from customer-caused damage
Accompanied by proof of purchase or order confirmation

Products that do not satisfy these requirements may not be eligible for a refund.

2. Requesting a Return

Before sending any item back, please contact our customer support team to obtain return authorization.

After reviewing your request, we'll provide instructions regarding the return procedure and, when applicable, the appropriate return shipping information.

Please note that returns shipped without prior authorization may be refused or experience processing delays.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately after it has been delivered.

If you discover that an item:

Arrived damaged during shipping
Contains a manufacturing defect
Is different from the item ordered

please notify us as soon as possible.

To help us investigate quickly, we may request:

Your order number
Photographs of the product
Images of the shipping carton and packaging
A brief description of the issue

Once reviewed, we'll determine the most appropriate solution.

4. Items That Cannot Be Returned

Certain products are not eligible for return due to health, safety, or regulatory reasons.

These may include:

Personalized or custom-made products
Perishable goods
Opened personal care or hygiene products
Hazardous materials
Gift cards
Clearance or final-sale merchandise

Shipping charges paid at checkout are generally non-refundable unless the return results from our error.

If you're uncertain whether your purchase qualifies, please contact us before initiating a return.

5. Exchanges

If you wish to receive a different item, the quickest solution is typically to return the eligible product first.

After the return has been accepted, you may place a new order for your preferred replacement item.

This process helps reduce delays caused by inventory availability.

6. European Union Customers

Customers located within the European Union may have additional statutory consumer rights.

Where applicable, eligible purchases may be canceled or returned within 14 days after delivery without providing a reason, provided that the product:

Has not been used
Remains in resalable condition
Includes original packaging where applicable
Is accompanied by proof of purchase

These rights apply in accordance with applicable consumer protection legislation.

7. Refund Processing

After your returned item has been received and inspected, we'll notify you regarding the outcome of your refund request.

If approved:

Refunds will be issued using the original payment method whenever possible.
Most refunds are processed within 10 business days after approval.

Please note that banks and credit card issuers may require additional processing time before the refunded amount appears on your statement.

If more than 15 business days have passed since your refund was approved, please contact our customer support team for assistance.

8. Return Shipping

Returns should only be shipped after receiving authorization from Kimberly-Clark.

Depending on the circumstances of your return, we may provide return instructions or a designated return location.

Please do not send products to any address unless instructed by our customer support team, as unauthorized returns cannot be guaranteed for processing.